At cw88, your privacy is not just a legal obligation — it is a genuine commitment we make to every member. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six layers of data protection we have implemented to safeguard the privacy of every cw88 member.
All data transmitted between your device and cw88 servers is protected by 256-bit SSL encryption — the same technology used by leading banks in Malaysia. Your personal and financial information cannot be intercepted or read by unauthorised parties.
Cw88 member personal data is stored on servers protected by layered access controls, enterprise-grade firewalls, and regular data backup systems. Only staff with specific authorization may access member data, and every access is logged for audit purposes.
Cw88 only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant information. Every data field requested during registration or platform use has a clear justification, as explained in this policy.
Cw88 provides two-factor authentication for all member accounts. By enabling 2FA, logging in to your account requires an additional OTP code sent to your registered phone number, making your account significantly harder to compromise even if your password is exposed.
All data processing operations at cw88 comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have the right to know what data we hold, request corrections, and under certain circumstances request that your data be deleted from our systems.
Cw88's data security infrastructure undergoes regular audits by qualified independent parties. The findings are used to identify and close any system vulnerabilities before they can be exploited, ensuring member data protection remains at the highest level at all times.
Cw88 collects your personal information through several channels — during account registration, during platform use, through interactions with our customer support team, and automatically via standard tracking technologies. The categories of information we collect are as follows:
| Data Category | Examples of Information | How It Is Collected |
|---|---|---|
| Identification Data | Full name, date of birth, MyKad/passport number | Registration form, KYC process |
| Contact Data | Phone number, email address, residential address | Registration form, profile updates |
| Financial Data | Bank account number, bank name, transaction records | Deposit and withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Server logs, cookies, analytics |
| Usage Data | Game records, betting history, active session duration | The platform system automatically |
| Communication Data | Live chat transcripts, support emails, complaint records | Interaction with the support team |
We only request identity documents during the mandatory KYC verification process required of all cw88 members. These documents are stored securely and used solely for identity verification and anti-money laundering (AML) compliance purposes.
Cw88 uses collected personal data solely for legitimate and transparent purposes. We will not use your data for any other purpose without first obtaining your consent. The primary purposes for which we use your data are as follows:
Cw88 does not sell, rent, or trade members' personal data to any third party for marketing purposes. We respect your privacy and only share information where genuinely necessary:
Cw88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the cw88 website. The types of cookies we use are as follows:
You can manage and delete cookies through your web browser settings at any time. However, disabling essential cookies may affect certain functions of the cw88 platform. For detailed guidance on managing cookies in your browser, please refer to your browser's help section.
Cw88 retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by applicable law. Our general data retention principles are as follows:
When data is no longer needed and there is no legal obligation to retain it, cw88 will delete or anonymize that data in a secure and irreversible manner.
Cw88 implements a range of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Key security measures we have in place include:
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and cw88's privacy policy, you have the following rights regarding your personal data:
You have the right to know what personal data we hold about you and to request a copy of it at any time.
You may request the correction of any inaccurate or incomplete personal data held in our records.
In certain circumstances, you may request that we restrict the way we process your personal data.
You may withdraw your consent to certain data processing activities, such as marketing communications, at any time.
To exercise any of the above rights, please contact the cw88 customer support team via live chat or our official email. We will process your request within a reasonable timeframe in accordance with applicable legal requirements. Please note that some requests may be subject to additional identity verification to protect your account security.
The cw88 platform is strictly for users aged 18 and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18. If you are a parent or guardian and believe that your minor child has registered an account at cw88, please contact us immediately.
Cw88 performs age verification during the registration and KYC process to ensure all members meet the minimum age requirement. Any account found to have been registered by a minor will be terminated immediately and all funds will be returned in accordance with established procedures.
The cw88 platform may contain links to third-party websites or services from time to time. This Privacy Policy applies only to information collected directly by cw88. cw88 is not responsible for the privacy practices or content of any third-party websites you may access through links on our platform.
We encourage you to review the privacy policies of any other websites you visit before providing them with any personal information. Accessing third-party websites is done at your own risk.
Cw88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements. Any material changes will be communicated to members via an in-platform notice or registered email at least 14 days before the changes take effect.
The "Last Updated" date shown at the top of this document indicates the currently effective version of the Privacy Policy. Your continued use of the cw88 platform after any amendment takes effect will be deemed as your acceptance of the revised Privacy Policy.
If you have any questions, concerns or complaints regarding this Privacy Policy or how cw88 handles your personal data, please do not hesitate to contact us. cw88's Data Privacy Team is ready to assist you:
For more formal complaints relating to data protection, you may also refer to Malaysia's Department of Personal Data Protection (JPDP), the regulatory body responsible for overseeing PDPA compliance in Malaysia.
Cw88 protects your personal data with 256-bit SSL encryption and full compliance with Malaysia's PDPA. Register your account today and enjoy a safe, fair, and entertaining online gaming experience alongside more than 500,000 active members across Malaysia.